Class Policies and FAQs

The following policies and procedures have been put in place to provide accessible, safe classes for you and your children. Please help to make our classes run efficiently by adhering to the following guidelines.

Requirement for Classes: At checkout, families will be required to agree to our Policies and Procedures in order to attend. You are responsible for ensuring that any adult who brings your child has read and understood the policies, procedures, and waiver prior to attending the class!

Registration

Note: Because the Mayerson JCC handles registration for their classes, these registration policies may not apply. Contact Marisa Phillips (mphillips@mayersonjcc.org) for information about registration at the JCC.

Late Registration

Families who register within the first three weeks of the semester will pay full tuition and may schedule make-up classes for missed sessions at any point during the semester.
After the first three weeks, tuition will be prorated, minus a $46 materials fee.

Withdraw

Families who withdraw prior to the semester starting will receive a full refund, minus a $25 service fee.
Withdrawals after the semester has started will receive a refund of 50% the cost of tuition.

Drop-ins

Unless otherwise specified, families may attend a maximum of two drop-in classes per semester. After two drop-ins, families are expected to register for the semester.
Tuition will be prorated, minus the cost of materials and any drop-in classes already attended.

Infants

Children 6 months or younger by the first day of class are welcome to register at a reduced rate
Children under 6 months old by the first day of class may attend for free with a siblings

Attendance

Make-up classes

Make-up classes are offered to families who miss their regular class for any reason and must be completed within the same semester.
Families can register for a make-up class on the book now page or by contacting Meghan directly

Illness

Please do not come to class if you or your child are sick. Older children who are home from school because they are sick should not come to class with you. Consider that we work with some children/adults with compromised immune systems and some very young babies, so please err on the side of caution.
Families are always eligible to do a make-up class if they miss class throughout the semester.

Inclement Weather:

If classes must be canceled due to inclement weather, families will be notified via text and/or email. Please ensure your contact information is current at registration.
If no communication is sent, classes will be held as scheduled. In the event of cancellations, the semester will be extended to accommodate missed classes.

Visitors/older siblings

Adult family members (grandparents, parents, aunts/uncles, etc.) are welcome to attend class at any time and are encouraged to participate fully as active members of the class.
Older siblings may attend as well, provided there is space in the class.
Please contact Meghan in advance if possible.

Timeliness

Classes begin promptly. Families are encouraged to arrive 5-10 minutes early to support smooth transitions, minimize disruptions, and ensure a quality class experience.

Participation

Your role

Your active participation (regardless of what you think about your musical ability) is the key to children growing and learning musically.
It is very difficult for a child (and your teacher) to tune out adult conversation, so please help in supporting our music-making environment by limiting external conversation and actively participating

Cell phones

Please put cell phones on vibrate during class time. Limit phone use unless absolutely necessary, and obtain permission from other families before sharing photos or videos that include other children.
This is a rare chance for some screen-free bonding with your child!
The best time to take photos of your child is during the play-along so that you can participate fully in the rest of class.

Food/drink

If your child needs a snack, please take a break outside of the classroom to avoid messes and disruptions.
Water, bottle feeding, and breastfeeding are absolutely fine in class!

Photo/video

Photos and/or videos may occasionally be taken for use in promotional materials, including social media, our website, and printed materials.
If you are not comfortable with your child being featured in these materials, please notify Meghan in writing via email (support@soundsupportohio.org)

Safety

Caregivers are responsible for supervising their child at all times. If a child engages in unsafe behavior (e.g. running, cimbing, throwing), the caregiver is expected to intervene immediately.
If needed, families are encouraged to step out of the classroom to support regulation. For ongoing concerns, please contact Meghan to discuss strategies for success.
Encourage safe behavior by using positive language (telling them what you want them to do), and modeling by participating fully in class.

Policies for classes at LilyPad Play

Open play

Families who are registered for a class at LilyPad (West Chester) are invited to participate in open play before and/or after class at no additional charge on the same day as class is held.

Make-up classes at LilyPad

Families who attend LilyPad for a make-up class, but are not registered for the full semester at LilyPad are required to pay the open play fee.
This fee applies regardless of participation in open play.

Drop-ins/registration

Families may register for up to two drop-in (demo classes) via LilyPad's website. After two drop-ins, families are expected to enroll in the full semester.
If a family registers for a full semester after attending drop-ins at LilyPad, they will be reimbursed $6 per class by Sound Support (reflecting the class cost minus the open play fee).